DOES NOT WORK with 2001 Acura MDX or 1st generation Honda Pilot.Calling Autel support in the US and they are totally useless because they deny this is their product.Instead buy theINNOVA 3040 OBD2 Scan ToolorINNOVA 3030 Diagnostic Code Reader for OBDII Vehiclesthat a friend just recommended, which worked on my 2001 Acura MDX.Now for the long story ...I purchased this tool to read the code off my 2001 Acura MDX (equivalent to the 1st generation Honda Pilot), well it DOES NOT WORK, keeps scanning and eventually gives a "LINKING ERROR".  I've tried it with the ignition switch in the ON position (engine not running) as well as having the engine running, same "LINKING ERROR".  The documentation states it supports anything 1996 or newer with ODBII connector.However, this reader does work in our 2011 Honda Odyssey; the linking took about a minute but it connected, and is even able to read the VIN# from the car via the OBDII port, but the scanning is slow, took almost 2 minutes to read the VIN#.Now for the experience with customer support.  Went to the website auteltech(dot)com as listed in the included manual and called their toll-free support number.  Their technician states that "I don't know where you got the MS309 from, but that is not a US Autel product.  We cannot support it.  Amazon or eBay is selling products that are not ours with our name on it."When I asked the technician which model supports the 2001 Acura MDX, he said "all of our products, even the low end AI319; as long as it is a 1996-2012 car with an OBDII connector it works."  I reiterated my question asking him to confirm that it supported that particular car, he stated "as long as you buy it from us, we support it".  Again, he did not confirm it was tested on any vehicle.  So I asked if there are any online sellers, he stated he cannot recommend anyone and that I need to ask the retailer for support if it doesn't work.So what does that tell me?  RUN FROM THIS COMPANY if you plan on needing support!My question now is, do I keep this or return it (purchased from  Pocket-Store  and was fulfilled by Amazon)?In the meantime, I am giving this product 2-stars because it does work in our newer car. However, I cannot give it more stars given the response I got from support and the fact that it failed to connect to a 2001 Honda/Acura.